Innovative products born from our company’s active engagement in cutting-edge research programs.
We operate as both data consumers and providers within the Marketing Data Marketplace, where we buy, sell, and exchange valuable data with clients engaged in digital marketing activities. We collect data from various sources including eShops, Google Analytics, and Google Ads, which we then process and refine. Our goal is to enable companies within the same industry to share and exchange this data, fostering collaboration that creates added value and drives more effective marketing strategies.
We offer a cutting-edge product that integrates artificial intelligence, large language models (LLMs), and a company’s telephone system to transform how customer interactions are managed. The system captures all phone calls and processes them through an LLM, which is continuously trained to understand and analyze the conversations. Once trained, the LLM is connected to the company’s CRM to assist both employees and customers by providing AI-powered support.
The process involves the following steps:
Audio recordings of calls (mp3 files) are converted into text using speech-to-text technology.
The transcribed text is used to train the LLM through a Retrieval-Augmented Generation (RAG) method.
The LLM communicates with and stores relevant information in the CRM system.
Additionally, the LLM performs call summarization and sentiment analysis, offering valuable insights from every customer interaction.
This seamless integration enhances customer service efficiency and empowers businesses with actionable data driven by AI.